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Telecom CAF Data Entry

Client:

Large Telecom Company

Challenge:

Customer Information had to be put in the database post verification and with zero errors.

Goals:

Verify that the customer forms have accurate information as per documents provided & as per Govt. rules.
Complete each set of forms within the stipulated activation time.

Solution:

A dedicated team to verify that each form had all correct information and supporting documents were as per Govt. rules & regulations.
Maintaining quality checks to ensure accuracy of data entry.

Results:

Created a large database of customer information for specific cities maintaining Govt. compliance. Weekly volume generated varied from 4k to 5k customer information. Various fields including address, id proof, contact number and other information were recorded

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